Privacy Policy


This privacy policy (referred to as "policy" too henceforth) has been formed under Information Technology (Reasonable Security Practices and procedures and sensitive personal data or information) Rules, 2011 and forms part of our website’s Terms & Conditions. This privacy policy is subject to change at any time and without notice.

It is your responsibility to be aware of any changes in the policy, for this, we recommit that you should please review this policy, time to time. If you visit our website, (referred to as "website" too henceforth) and use any present or future services of the website, you understand and acknowledge that you have accepted the Privacy Policy that appear on the website from time to time.

If you do not agree to the privacy policy, in its entirety, then please immediately stop the use of the website and any of the services provided by or through the website.

This Privacy Policy explains the following;

1. What information we collect from and / or about you?

2. How we collect information from and / or about you?

3. How we process information from and / or about you?

4. How we use information from and / or about you?

This Privacy Policy applies to the information collected, processed, used and shared through (including but not limited to) the following media;

1. Electronic media (such as but not limited to our website, any of our mobile applications) howsoever accessed (including but not limited to personal computers, mobile devices etc.)

2. Offline (including but not limited to mail, telephone or in-person etc.)

This policy also applies to the interactive features and downloads that we;

1. Own and / or control

2. Make available through our website, mobile application or off-line

Information that we collect from and / or about you;

1. Personal information

  • a. Name
  • b. Telephone number (fixed line or mobile)
  • c. Postal address (permanent & for communication)
  • d. E-mail address

2. Relocation information

  • a. Postal address of the source of relocation
  • b. Postal address of the destination of relocation
  • c. Inventory of goods to be relocated
  • d. Photographs of the goods to be relocated
  • e. Proposed date of relocation
  • f. Size & category of the source of relocation (including but not limited to the area in whatever units of measurement, whether in a multi-storied housing compound or individual house or else, whether 1BHK, 2BHK, 3BHK or else, whether lifts are available for the movement of goods
  • g. Size & category of the destination of relocation (including but not limited to the area in whatever units of measurement, whether in a multi-storied housing compound or individual house or else, whether 1BHK, 2BHK, 3BHK or else, whether lifts are available for the movement of goods
  • h. Make and Model of vehicle to be relocated

3. Your connection and access information(included but not limited to mobile handset, laptop computer, desktop computer, tablet device or offline, as applicable)

  • a. Browser(s) that you are using
  • b. The URL(s) that referred you to our website or services
  • c. The date and the time you used our website or services
  • d. The areas you visited in our website or services
  • e. Your Device Identification / Unique Identification number
  • f. Tracking information as you navigate (not restricted to your geographical location only)
  • g. The record of telephone calls made to us
  • h. System Software
  • i. Application Software
  • j. Peripherals
  • k. Preferred language
  • l. Country site
  • m. Manufacturer and model
  • n. Your usage behaviour (including but not limited to the time you spend using different parts of the application or website, how often you use the application or the website)

4. User experience information

  • a. Vendor rating
  • b. Vendor review
  • c. Details of the services availed by you (date of relocation / packing & picking, date of delivery / unpacking & setting, image of the Invoice)

How we collect the information by and about you

You understand, acknowledge and agree that some of the information collected above may be uniquely / personally identifiable with you. You also understand & acknowledge that some of the information collected above may be collected using cookies. If you do not wish any information to be collected using cookies you may choose to disable / disallow / block the cookies to collect your information by setting your browser accordingly. However, in the event of your choosing to disable / disallow / block cookies, certain services, which can only be provided by using the information collected by cookies, will not be provided.

You also understand and acknowledge that this Privacy Policy does not cover the use of cookies (or any information gained by the use of cookies (or the ensuing information). The use of third party cookies is not covered by our Privacy Policy.

If you contact us or access us or book or avail any of the services through call centre, then, the call may be recorded for training and quality purpose.

We may also collect information from and about you using in-person talks or getting paper responses (in the form of pre-printed templates or otherwise).

We may also add-on the information we collect as detailed above, with outside records from third parties. We may combine the information collected in both the ways, and in such cases, we will apply this Privacy Policy to any Personal Information thus received, unless we have disclosed otherwise.

How we process the information from and about you

We process the information either using computer programmes or manually. We may edit the information by, including but not limited to, collating, appending, deleting and adding all or some fields of information.

How we use the information from and about you

We may use the information, including but not limited to, the following;

1. To enable other users / customers of our website or services to view our vendors’ service ratings. To give credibility to the user experience / vendor rating, the customers / users of our website or services may ask for your contact details, such as your telephone no. or e-mail ID. We will provide such information to these users / customers only if you give your consent to do so

2. To personalize the content & services most suitable to you

3. To create, aggregate and make anonymous the information about the usage of the website and the services. We do this to improve the specific areas of our website and services which are most used by our customers and users.

4. To help the provision of software updates

5. To detect, investigate and prevent the violations of this Privacy Policy and the Terms and Conditions

6. We use your geo-location to determine / select your origin of relocation. If you choose that we do not use your geo-location, you may turn the geo-locator off at your device level

7. We share some of your personal information, like name, address, origin & destination of location, telephone number, e-mail ID etc. with the vendors that you have chosen for obtaining the quotation. This is to help them submit the quotation and get in touch with you for subsequent follow-up.

8. The vendors, in turn, may share such information with its employees, agents, associates or service partners.

9. To send you a welcome mail, along with your Username and Password

10. To contact you over telephone, by SMS, e-mail or physical mail / courier service

11. Your IP address is used to diagnose any possible problems with our computer servers.

12. To provide you with information or services or process transactions that you have requested or agreed to receive including to send you electronic newsletters, or to provide you with special offers or promotional materials on behalf of us or third parties

13. To process your registration with the Services, including verifying your information is active and valid

14. To improve our services, to customize your experience with our services, or to serve you specific content that is most relevant to you

15. To enable you to participate in a variety of the services’ features such as online or mobile entry sweepstakes, contests or other promotions

16. To contact you with regard to your use of the services and, in our discretion, changes to the services and/or the service policies

17. For internal business purposes

18. For inclusion in our data analytics

19. For purposes disclosed at the time you provide your information or as otherwise set forth in this Privacy Policy

20. We may share non-personally identifiable information, such as aggregated user statistics and log data, with third parties for industry analysis, demographic profiling, delivering targeted advertising about other products or services, or for other business purposes.

21. We do not sell, share, rent or trade the information we have collected about you, including Personal Information, other than as disclosed within this Privacy Policy or at the time you provide your information.

22. We do not share your Personal Information with third parties for those third parties’ direct marketing purposes unless you consent to such sharing at the time you provide your Personal Information.

23. We shall be entitled to disclose to all of our group companies or any of our Vendors or any government body as so required by the law or by directive or request from such government body or any third party, your particulars in our possession, in any way as MoveMyHome, on its absolute discretion, deem fit or if we consider it in our interests to do so.

Information from third parties

1. You may be presented with an opportunity to receive information and / or marketing offers directly from third parties.

2. If you agree to have your Personal Information shared, your Personal Information will be disclosed to such third parties and all information you disclose will be subject to the privacy policy and practices of such third parties.

3. We are not responsible for the privacy policies and practices of such third parties and, therefore, you should review the privacy policies and practices of such third parties prior to agreeing to receive such information from them.

4. If you later decide that you no longer want to receive communication from a third party, you will need to contact that third party directly.

Third parties providing services on our behalf

1. We use third party companies and individuals to facilitate our Services, provide or perform certain aspects of the Services on our behalf

2. Such third parties include, but is not limited to,

  • a. Vendors or companies they work for to provide the services,
  • b. Vendors or companies to host the services,
  • c. Vendors or companies to design and / or to operate the services features,
  • d. Vendors or companies to track the service analytics and process payments
  • e. Vendors or companies to engage in anti-fraud and security measures,
  • f. Vendors or companies to provide customer support
  • g. Vendors or companies to provide geo-location information to our drivers
  • h. Vendors or companies to enable us to send you special offers, host our job application form
  • i. Vendors or companies to perform technical services (e.g., without limitation, maintenance services, database management, web analytics and improvement of the Services’ features),
  • j. Vendors or companies to perform other administrative services.

3. We may provide these third parties with access to user information, including Personal Information

4. This information sharing is limited to only the information needed by the vendor to carry out the services they are performing for you or for us.

5. Each of these vendors are obligated not to disclose or use Personal Information for any other purpose.

6. While we may use third party analytics third party service providers, to evaluate and provide us with information about the use of the services and viewing of our content, we do not share Personal Information with these analytics third party service providers.

7. Such analytics third party service providers may set and access their own cookies, web beacons and embedded scripts on your Device and they may otherwise collect or have access to information about you, including non-personally identifiable information.

8. We use a third party hosting provider who hosts our support section of our website. Information collected within this section of our web site is governed by our Privacy Policy.

Contests and promotions

1. We may offer contests and other promotions through our services.

2. Participation in such contests and promotions may require registration.

3. By participating in in such contests and promotions, you agree to the rules, terms and conditions that govern that particular contest or promotion

4. Such agreement may demand some specific requirements of you, including but not limited to, allowing the sponsor of the contest or the promotion to use your name, voice, photograph and / or likeness in advertising or marketing associated with the contest or the promotion.

5. By participating in in such contests and promotions, you agree that your Personal Information may be disclosed to third parties or the public in connection with the administration of such contests and promotions, including but not limited to, winner selection, prize fulfilment and / or as required by law on such contests and promotions.

6. Any schemes, Privilege / Gift voucher and rewards gained from such contests and promotions are subject to the respective terms & conditions of the contest or promotion and law as applicable to such contests and promotions.

Administrative and legal reasons

1. We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. Thus, we may access, use, preserve, transfer and disclose your information (including Personal Information), including disclosure to third parties such as government or law enforcement officials or private parties as we reasonably determine is necessary and appropriate;

  • a. to satisfy any applicable law, regulation, subpoenas, governmental requests or legal process
  • b. to protect and/or defend the Terms and Conditions for online and mobile services or other policies applicable to any online and mobile Services, including investigation of potential violations thereof
  • c. to protect the safety, rights, property or security of the Company, our Services or any third party
  • d. to protect the safety of the public for any reason
  • e. to detect, prevent or otherwise address fraud, security or technical issues;
  • f. to prevent or stop activity we may consider to be, or to pose a risk of being, an illegal, unethical, or legally actionable activity

2. We may use IP address or other Device Identifiers, to identify users, and may do so in cooperation with third parties such as copyright owners, internet TPSPs, wireless TPSPs and/or law enforcement agencies, including disclosing such information to third parties, all in our discretion.

3. Such disclosures may be carried out without notice to you.

Business transfer

1. We may share your information, including your Personal Information and Usage Information with our parent, subsidiaries and affiliates for internal reasons.

2. We also reserve the right to disclose and transfer all such information;

  • a. to a subsequent owner, co-owner or operator of the Services or applicable database
  • b. in connection with a corporate merger, consolidation, restructuring, the sale of substantially all of our membership interests and/or assets or other corporate change, including, during the course of any due diligence process.

Online behaviour advertising

Behavioural Advertising uses information collected on an individual’s web or mobile browsing behaviour.

1. This information is then used to select which advertisements should be displayed to a particular individual on websites other than our web site(s).

2. The information thus collected is only linked to an anonymous cookie ID; it does not include any information that could be linked back to you.

3. The information used for targeted advertising either comes from us or through third party website publishers.

Third party content & links to third party websites

1. The services may contain content that is supplied by a third party, and those third parties may collect web site usage information and your Device Identifier when web pages from any online or mobile services are served to your browser.

2. Additionally, when you are using our services, you may be directed to other sites or applications that are operated and controlled by third parties that we do not control.

3. You acknowledge and agree that we are not responsible for the privacy practices employed by any of these third parties.

4. These third party websites may send their own cookies, independently collect data or solicit Personal Information and may or may not have their own published privacy policies.

5. We strongly recommend that you should read the privacy statements of all third party web sites or applications before submitting any Personal Information to third parties.

Social media features and widgets

1. Our online and mobile Services may include social media features, such as the Facebook Like button, and widgets such as a "Share This" button, or interactive mini- programs that run on our online and mobile Services.

2. These features may collect your IP address, which page you are visiting on our online or mobile services, and may set a cookie to enable the feature to function properly.

3. Social media features and widgets are either hosted by a third party or hosted directly on our online services.

4. Your interactions with these features and widgets are governed by the privacy policy of the company providing them.

Change of information

1. You are responsible for maintaining the accuracy of the information you submit to us.

2. If any such information changes, or if you no longer desire our services, you may correct, delete, or amend such information.

Cancellation of account

1. You may cancel your account

2. After your account is terminated, we will retain your Personal Information and Usage Information (including geo-location, order history, and transaction history) as needed to comply with our legal and regulatory obligations, resolve disputes, conclude any activities related to cancellation of an account, investigate or prevent fraud and other inappropriate activity, to enforce our agreements, and for other business reason.

3. After a period of time, your data may be made anonymous and aggregated, and then may be held by us as long as necessary for us to provide our services effectively

4. Our use of the anonymous data will be solely for analytic purposes.


1. The Personal Information and Usage Information we collect is securely stored within our databases, and we use standard, industry-wide, commercially reasonable security practices such as encryption, firewalls and SSL (Secure Socket Layers) for protecting your information.

2. However, we cannot guarantee the security of our databases, nor can we guarantee that information you supply won’t be intercepted while being transmitted to us over the Internet or wireless communication, and any information you transmit to us, you do at your own risk.

3. We recommend that you not disclose your password to anyone.

Changes to the Privacy Policy

1. We may, from time to time, update this Privacy Policy to reflect changes to our information or other business practices.

2. The changes will be effective immediately upon the posting of the revised Privacy Policy.

3. We strongly recommend that you should, periodically and regularly, review this page for the latest information on our Privacy Policy.